Current as of January 1, 2025

Privacy Policy

This Privacy Policy aims to provide clarity and transparency regarding how your data is handled. We are committed to respecting your privacy and ensuring compliance with GDPR requirements. Thank you for trusting us with your information.

CoreWave Labs SIA (“we,” “us,” or “our”) operates the website www.corewavelabs.com (“Website”). This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our customers and visitors to our Website, and it details the rights that users have regarding their data in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, email address, phone number, address, and company details.
Transactional Data: Purchase history, payment information, and other details related to purchases of our products.
Technical Data: IP address, browser type, operating system, referring/exit pages, and Website interaction data.
Marketing and Communication Data: Preferences in receiving marketing materials and communication preferences.

2. How We Collect Information

Direct Interactions: When you fill out forms on our Website, contact us via email, or engage with us for purchasing products.
Automated Technologies: Data gathered automatically as you browse the Website using cookies, server logs, and similar technologies. Please refer to our Cookie Policy for more details.
Third Parties: We may receive data from third parties such as analytics providers or payment processors who comply with GDPR.

3. Purpose of Data Processing

We process your personal data for the following purposes:

Order Fulfillment: To process and deliver your orders, manage payments, and provide order-related support.
Customer Service: To respond to inquiries, provide assistance, and manage your customer account.
Marketing: To send promotional materials about our products, special offers, and updates. Marketing communications will only be sent if you have opted-in.
Website Improvement: To analyze and improve our Website’s functionality and user experience.
Compliance: To comply with applicable laws, regulations, and contractual obligations.

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Contractual Necessity: Processing your data to fulfill a contract, such as completing an order.
Consent: For marketing communications and optional data collection, where you have provided your explicit consent.
Legitimate Interests: For internal business purposes, Website functionality, and improving services.
Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We only share your data with trusted third parties under specific conditions:

Service Providers: We may share data with third-party vendors to facilitate order processing, payments, delivery, and marketing (e.g., payment processors, delivery services).
Legal Requirements: We may disclose data to comply with legal obligations, protect our rights, or safeguard others’ rights, property, or safety.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred to the new owner.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For marketing purposes, your data will be retained until you withdraw consent.

7. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Security measures include encryption, firewalls, and secure data access protocols.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights:

Right to Access: You may request access to the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your data under certain circumstances.
Right to Restrict Processing: You may request the restriction of processing of your data.
Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
Right to Object: You have the right to object to data processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us at sales@corewavelabs.com. We may require proof of identity to process certain requests.

9. International Data Transfers

Our data processing activities are conducted within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure that appropriate safeguards are in place to protect your data, such as entering into standard contractual clauses approved by the European Commission.

10. Children’s Privacy

Our Website is not intended for children under 16, and we do not knowingly collect personal data from children. If we discover that we have collected data from a child under 16, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and where appropriate, we may notify you by email. The “Effective Date” at the top indicates when the policy was last revised.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

CoreWave Labs SIA 
Address: Gustava Zemgala gatve 74, Riga, LV-1039, Latvia 
Email: sales@corewavelabs.com

Data Protection Officer: To request contact with our Data Protection Officer, please email sales@corewavelabs.com with “Attention: DPO” in the subject line.