Refunds & Returns
1
General Policy
CoreWave Labs operates as a supplier of enterprise IT hardware. Returns and cancellations are strictly limited due to the nature of the products and supply chain.
- CoreWave Labs sells exclusively to business customers (B2B).
- All products are intended for professional use by business customers.
- Unless explicitly agreed otherwise in writing, all sales are final and non-cancellable, non-returnable NCNR
- By placing an order, the customer acknowledges and agrees to these terms.
2
Order Cancellation
- Orders cannot be cancelled once confirmed.
- Products are typically sourced against confirmed orders and reserved with suppliers.
- Confirmed orders are binding.
- Cancellation requests may be considered only at our sole discretion and may be subject to charges.
3
Returns
We do not accept returns for:
- Change of mind
- Incorrect ordering by the customer
- Market price changes
- Excess stock or project cancellations
4
Defective or DOA Products
Returns are accepted only in case of defective or DOA (Dead on Arrival) products.
Conditions:
- Issue must be reported within 3 calendar days of delivery (strict deadline).
- Product must be in original condition and packaging.
- Serial numbers must match supplied units.
- No physical damage, misuse, or tampering.
- Products must not be opened, altered, or tested in a way that affects resale condition, including the breaking of factory seals, where applicable.
CoreWave Labs reserves the right to:
- Test returned products.
- Reject claims that do not meet the above criteria.
If confirmed defective, we will at our discretion:
- Replace the product, or
- Issue a refund or credit note.
The 3-day reporting window is strictly enforced. Claims submitted after this period will not be accepted.
5
Warranty
Warranty terms depend on the product and are defined in the Sales Order.
Warranty does not cover:
- Improper installation
- Compatibility issues (unless explicitly guaranteed)
- Physical or electrical damage
- Unauthorized modification or use
6
Return Procedure
- Returns require prior written approval (RMA).
- Unauthorized returns will be rejected.
- CoreWave Labs may require photos, test logs, or additional verification before issuing RMA.
- Customer is responsible for return shipping costs and insurance.
- Products must be securely packed.
7
Customer Support
CompanyCoreWave Labs SIA
AddressGustava Zemgala gatve 74, Riga, LV-1039, Latvia